Billing
How billing works when you move from demo to live
What happens when you upgrade, how pricing is structured, and what stays free during the sandbox phase.
Public article
4 min read
Demo versus live The demo workspace is free to explore because it uses sample data only. Once you upgrade, billing starts on the plan you choose for your company.
Pricing model ArborBuddy is company-based, not per-seat. You pay by usage tier and company scale, not by how many people need to see the dashboard.
What stays included - Unlimited internal viewers on the company account. - Access to the public help center. - The guided onboarding flow.
What changes after upgrade You connect real data, the sandbox badge goes away, and your workspace becomes the active business account instead of the demo shell.
Need the live app to match this guide?
The help center is the public source of truth. The app uses the same articles to answer setup and product questions so the docs and the AI stay aligned.