Privacy Policy

Last updated: June 8, 2026

ArborBuddy ("we," "our," or "us") provides a software-as-a-service (SaaS) platform for tree-care business operations, enabling address deduplication, job reconciliation, and revenue auditing. We are committed to transparency and the protection of your data.

Notice at Collection (California Residents)

Pursuant to the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), we collect the following categories of Personal Information for specified business purposes:

Identifiers: Legal name, business name, phone number, email address, account passwords, and mailing address.
Commercial Information: Customer records, database CSV files (e.g. Jobber, QuickBooks, or general CRM exports containing past service addresses and invoice numbers), payment details processed securely by third-party processors, and transaction histories.
Internet or Electronic Activity: IP address, device identifier, operating system, and logging data concerning platform interactions.
Professional Info: Employee listings, estimator names, and role categories configured in your portal.

1. Ownership of Customer Data & AI Heuristics

You own your data. All inputs (including uploaded customer files, CSV data, addresses, estimator logs, and text prompts) and outputs generated by our heuristic engines or machine learning systems for your workspace are owned by you.

In order to improve our address deduplication, typo matching, and text processing models, ArborBuddy may process customer datasets to extract metadata and train internal proprietary machine learning heuristics.

Aggregated and Anonymized: Before data is utilized in any machine learning loop, it is fully de-identified and anonymized. All personally identifiable information (PII) such as specific customer names or precise phone numbers is stripped.
No Sharing / Selling: We do not share, lease, rent, or sell your customer data, prompts, or operational records to third-party companies, advertising networks, or brokers.
No Third-Party AI Training: Your data is never shared with third-party foundation models (such as OpenAI or Google Gemini) for their model training.

2. Service Provider Status & Data Processing

Under the CCPA/CPRA, when you upload customer databases and invoice logs to ArborBuddy, you act as the Business and we act as the Service Provider.

We process personal information contained in your files solely to perform the services specified in our Terms of Service and according to your instructions. We do not:

Sell or share personal information.
Retain, use, or disclose personal information for any purpose other than the business purposes specified in our agreements.
Retain, use, or disclose personal information outside of the direct business relationship between you and ArborBuddy.
Combine personal information received on your behalf with information collected from other sources, except as permitted under the CCPA to perform safe system updates or debug features.

3. Your California Privacy Rights

If you are a California resident, you have the following rights under the CCPA/CPRA:

Right to Know: You have the right to request details about the categories and specific pieces of Personal Information we have collected.
Right to Delete: You can request that we delete Personal Information collected from you, subject to legal exceptions.
Right to Correct: You can request that we correct inaccurate Personal Information.
Right to Non-Discriminrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

To exercise these rights, please contact us at privacy@arborbuddy.com.

4. Security and Data Retention

We implement industry-standard administrative, physical, and technical safeguards designed to protect your data from unauthorized access or alteration. We retain your account data for as long as your subscription is active. Upon account termination, we delete all customer database imports and credentials within 90 days, unless longer retention is required by law.

5. Contact Information

If you have any questions or concerns regarding our privacy practices, please contact us at:

ArborBuddy Legal Department
Email: privacy@arborbuddy.com